Q: Why is there a "Wait List" and how long will it be before I can become an Active member of The Edge?
A: Edge founder, David Shepherd, wants to ensure that he can provide as much support to individual Edge members as they need. The membership has grown so rapidly that David likes to add a small cluster of new members each month and then "pause" to ensure the number of emails, calls, etc., does not exceed his capacity to respond. Typically, those on the Wait List are offered a short window of membership within 1-3 months.
Q: What should I look for in the first month of membership?
A: On the first day of membership you will receive a welcome email with some tips on what to look for. You'll then receive a series of six emails over a two week period designed to help you get the most out of your membership. Depending on the timing of when you joined, you'll also receive invitations to the monthly member's coaching call on the first Thursday of every month, and you should look for The Edge Newsletter in your mailbox around the 15th of each month. More information will be contained in the "Getting Started" email series.
Q: Do I need a credit card to begin membership in The Edge?
A: Yes, Active Edge memberships begin when you set up a recurring billing profile and make the first payment of $149. We no longer offer a free trial as more than 80% of Edge members opted for the paid program, and we have turned all of our attention to supporting them. However, we will happily refund your first two month's dues if you're not entirely satisfied and you may cancel your membership at anytime from your own online portal, or by sending an email to email@example.com.
Q: Why has my membership Lapsed and what can I do to renew it?
A: Your active Edge membership may lapse for one of two reasons. Either you intentionally cancelled your membership by clicking "Stop Recurring Payments" on your Profile page, or your credit card was declined. In either case, it's easy to re-start your Edge membership at any time. Just go to your Profile page and scroll down. You'll either be presented with an option to update your credit card on file, or to renew your membership.
Q; How do I find my Profile Page?
A: To find your Profile page, go to www.edgemembership.com and log in. (There's a link to recover your password if necessary.) Click on your name at the top right of the page. Click on "View Profile" and scroll down to take any actions required.
Q: Is there a fee to attend the Annual Member Boot Camp?
A: Yes. Those fees will be established in the summer each year, but given the members-only nature of the event, we keep our fees as low as possible. We will hold the annual event in November, subject to demand. No live event is guaranteed as part of your membership and your monthly dues do not not include this event.
Q: How do I update the credit card I have on file for my membership?
A: If you want to change an active credit card on file, log in with your username and password and then click on your name at the top right of the page. This will take you to your Profile page. Scroll down until you see the last 4 digits of your current credit card. Next to that will be the very small words, "Update Credit Card."
Q: What if my credit card was declined?
A: If your credit card on file is declined, you will receive an email notification with instructions on adding a new card.
Q: What if I'm interested in one-on-one coaching or consulting services?
A: David wants to get to know every member of The Edge, and thus offers complimentary phone calls to members to discuss these options, or merely to let you introduce yourself. To self-schedule a time, please click on the "Coaching" tab from the main menu. (Or click HERE.)
Q: What if I have any other questions?
A: Feel free to email us at any time at firstname.lastname@example.org. We try to respond within a few hours.